Frequently Ask Questions

Q: Can I have your company do the supply, cut, and fabrication and I do the installation myself?
A: Yes, in fact, we encourage this in order to save you some money. Please be aware that we would be relying on your precise measurements to do this job.

Q. What precautions should I take when using my engineered stone bench top?
A. Although engineered stone is superior to natural stone in almost every way, such as durability, strength, stain resistance, and hardness, care must be taken to avoid placing extremely hot objects directly on the stone. If you cannot hold it with your finger for more than 2 seconds, please use a placemat to hold it.

Q. Do I need to worry about the Silica health risks discussed in the media?
A. No, these risks do not apply to the final installed product (e.g. your benchtop), as the risk is from the powder form of the stone that flies around when the stone is dry-cut, which can then be inhaled. At our factory, we only use wet-cutting machines, which means the stone is being flooded with water while it is being cut, eliminating the dust/powder. Despite this, we still wear protective equipment when cutting stones, as an added safety measure.

Q. What can cause my kitchen stone benchtops to crack?
A. The biggest cause of stone benchtops cracking is movement in the cabinetry beneath the stone, or in the actual flooring beneath it. Some houses have a tendency to experience some floor movement. Normally, minor movement is not a problem, as it can be absorbed by the join points, but stronger movements can affect your cabinetry and consequently your benchtop too. Less common causes are a blunt force with a heavy object, or placing very hot items directly on your benchtop can also cause it to crack.

Q. Does engineered stone require sealing?
A. No, unless you plan on exposing the engineered stone to acidic or staining substances regularly. It does not require sealing. The surface of engineered stone is extremely strong and durable, and fairly stain-resistant. Care should still be taken not to leave acidic, highly pigmented, or oily liquids soaking on the stone for long periods of time.

Q. How to clean our benchtops to get last long?
A. Always clean the benchtops with a wet sponge cloth and soapy water. Never use any chemicals or any rough surface fabric to clean your benchtops.